I have a pair of Rockport Hydroshield Waterproof Dress Shoes, that I wear occasionally.
Unfortunately, they wore down on the bottom, after limited usage, and started taking in water when walking through puddles.
So I contacted Rockport, and they told me to send them in, and they’ll review them.
After mailing them in (and waiting 4-6 weeks) I received a package from Rockport, with a fresh pair of shoes.
Thank you Rockport!
Ad I guess it holds true. It can’t hurt to ask and see where it goes.